Our Commitment to Keeping Patients and Employees Safe
As the situation with COVID-19 evolves, you may be aware that several city, county or state entities have implemented or are in the process of implementing ‘shelter in place’ orders for all non-essential activity. Outpatient rehabilitation is one of the essential healthcare services that has been permitted and encouraged to continue to operate in order to keep our patients healthy and out of hospital and emergency room settings that cannot currently handle the capacity.
Our Los Feliz office is open…but only for exception cases, for the safety of our staff and to serve the common good by helping to enforce social distancing practices.
We want to take the opportunity to share more details about the comprehensive measures MOTI has taken while we continue to serve our community, including the implementation of a secure telemedicine option for individuals who want to complete their treatment remotely.
MOTI has expanded our services to provide HIPAA compliant telehealth e-visits for patients, both existing and new. We encourage patients to visit our Telemedicine page to learn more. Patients can request an appointment online, or call 323-912-9166 to request a telehealth appointment. Our teams are ready to assist expediting care to those that need it. Please note there are some telehealth restrictions with treating the Medicare population and these will be discussed with patients at time of call.
In Clinic Treatment for SOME CASES
On a case by case basis, some patients may receive treatment at MOTI during this time. This is primarily reserved for post-surgical cases, where consistent in person physical therapy is imperative to keeping the patient ambulatory, and therefore out of the hospital.
Any patient considered will be asked screening questions to determine: (i) if you have symptoms of fever, cough or shortness of breath; (ii) if you have traveled to countries in the past 14 days that have a level 3 travel warning (per the CDC)* and/or have been on a cruise, or; (iii) if you have had close contact with a person confirmed to have the COVID-19 coronavirus. If the answer is yes to any of the questions, our staff will work to reschedule your appointment.
For those patients allowed to continue in-clinic treatment, we are taking extra precautions for your safety, and for the safety of our staff:
- We are limiting the number of people in our locations. Only essential family members or caregivers will be allowed to attend and they will be confined to our waiting areas. We have suspended all visits from others, including any outside vendors, students, and non-essential staff.
- We already maintain a clean environment, but we have increased our cleaning frequency to take extra precautions. We sanitize equipment and surfaces patients contact throughout the day. All equipment is wiped down after every use using 2XL Disinfecting Force Wipes. The disinfectant in this product meets the current standards set by the EPA, OSHA, and the CDC to sanitize against hardier viruses than 2019-nCoV. We are keeping patients separate from each other as much as possible.
- We will practice verbal check-ins only at the front desk and temporarily discontinue sign-ins on the iPads. All employees are washing hands before and after contact with any patient. ALSO employees are wearing exam gloves and maintaining standoff distances.
- We are requiring patients to respect common hygiene practices of 20-30s of hand washing using soap before and after treatments (hand sanitizer does not count when there is access to hand washing stations). Your PT will not see you until you do. We will also be providing exam gloves to all patients to wear after they have washed their hands. We have placed signs in the office reminding people to wash hands. We also offer patients wipes and hand sanitizer.
- We will discontinue NormaTec sessions for the time being.